1. Introduction

Bulls Digital d.o.o. (“we”, “our”, “us”) respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian/EU data protection laws.

This Privacy Policy explains:

• What personal data we collect

• How we use it

• On what legal basis we process it

• Your rights as a data subject

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2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact Information: name, email, phone number, company name, job title.

• Website Usage Data: IP address, browser type, device information, pages visited, time spent (via cookies & analytics).

• Communications: information you provide when contacting us via forms, email, or other channels.

• Service-Related Data: if you engage us for services, we may process contractual and billing data.

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3. How We Use Personal Data

We process personal data for the following purposes:

• To respond to inquiries and provide requested information

• To deliver our services and manage client relationships

• To improve our website, user experience, and services

• For administrative, accounting, and legal obligations

• For marketing communications (where legally permitted and/or with your consent)

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4. Legal Bases for Processing

We process your personal data based on:

• Performance of a contract (Art. 6(1)(b) GDPR) – to provide services you requested.

• Legal obligations (Art. 6(1)(c) GDPR) – to comply with tax, accounting, or regulatory requirements.

• Legitimate interests (Art. 6(1)(f) GDPR) – e.g., improving services, website security, or marketing to existing clients.

• Consent (Art. 6(1)(a) GDPR) – e.g., when you opt-in to newsletters or cookies.

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5. Data Sharing & Transfers

• We do not sell your personal data.

• We may share data with trusted service providers (e.g., hosting providers, analytics, CRM, payment processors) under strict confidentiality.

• Where data is transferred outside the EU/EEA, we ensure adequate safeguards (e.g., EU Standard Contractual Clauses).

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6. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law.

• Website analytics: usually [12–26 months]

• Client/service data: up to [10 years] for accounting/legal compliance

• Marketing data: until you unsubscribe or withdraw consent

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7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Data portability (receive your data in a structured format)

• Withdraw consent at any time (without affecting prior lawful processing)

• Lodge a complaint with the Croatian Data Protection Authority (AZOP) or your local supervisory authority

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8. Cookies

We use cookies and similar technologies to improve website functionality and analyze traffic.

• Essential cookies: necessary for website operation

• Analytics cookies: help us improve performance (e.g., Google Analytics)

• Marketing cookies: track preferences (only with consent)

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Details are provided in our Cookie Policy.

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9. Security

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. However, no online system is completely secure.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with the revised “Effective Date.”

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11. Contact

If you have questions about this Privacy Policy or your personal data rights, please contact us at:

contact@bulls-digital.com

Bulls Digital d.o.o. Zagreb, Croatia